I write this blog today, not as a Realtor, but as a consumer. As a customer that expects a certain amount of customer service. Though, I realize that in this day and age that is far too much to expect. After all cutomer service is an oxymoron, and is usually run by morons. If you are in customer service and you do a good job, then let that last comment slide by you. If you don't do the job you should, feel free to be offended.
Now, back to the point of this whole thing, if you ever have the opportunity to have any involvement with South Carolina Federal Credit Union, do not do so. I have had absolutely nothing trouble with this financial institution. So, while I will endorse no other bank specifically, I definatley will never in my life recomend SC Federal Credit Union.
The first problem I had was that my pin number for my debt card never came to me. So, no big deal I just went in and got the card set up with a new pin number. Then I could not check my account on-line. So, I once again went in to solve this issue. That directly led to my next issue. The people in customer service that I dealt with were very rude and talked to me as if I was too dumb to figure out how to check my balance on-line. Come to find out that when I changed the pin number for the card, they never changed it on my on-line account and I needed it to log in and check the account.
The next problem came when I was charged $40 dollars, because I was not receiving my mail, according to the credit union. I again went in and attempted to resolve the issue. This time I asked to speak with a manager and explained to her that I was receiving my mail and I would like to have my money refunded, because there was a mistake. She told me that it was too late for me to receive a full refund, that she could give me at most $10 back. So, I felt compelled to ask why I could not have all money back.
She then said that since I had been receiving my mail, that I had been receiving my statements and it was my responsibility to dispute a fee within a reasonable amount of time. So, in case you totally missed what just happened, I received fees because I wasn't receiving my mail. Yet I could not get my money back, because I was receiving my mail. And by the way, this whole thing is completely my fault. I put the money in the credit union, but it's my responsibility to keep the money safe.
Maybe I'm wrong, but I thought we put our money in the bank so we didn't have to bury it in the backyard and it would be safe. I just bought two cases of Maison jars, so I am good to go for a while.
Needless to say, I wanted to close my account. I left some money in the account in order to cover a couple of checks that I wrote and took the rest out. Then I went back later and told the teller I wished to completely remove any remaining money from the credit union. Today I received a letter from the credit union, that I was being charged an inactive account fee. They could not even get closing the account correctly, so now I'm being charged more fees. I will be closing the account first thing in the morning, but before I do, I will be requesting a list of names and contact information for the board of directors for the credit union and the president. Each and every one of them will get a letter and a phone call from me, so they can each hear how dissatisfied I am with their service and I will be sure to tell anyone that will listen, never ever use this credit union.
JL Boney, III - Columbia, SC Realtor - Coldwell Banker Residential Real Estate
I specialize in Columbia, SC real estate and the surrounding areas, including Blythewood, SC, Kershaw County, Fairfield County, and Lexington, SC. If you are in the market to buy or sell a home in Columbia, SC or any of the surrounding areas, I would love the opportunity to speak with to see how I can help. Thanks for reading and feel free to contact me if I can be of service to you.
Office- 803-788-1450 Cell- 803-730-9601 Email- James_Boney@Yahoo.com